Gera Action Warranty

A Gera Systems product

Gera Action Warranty

A capped limited service guarantee for trusted real-world actions. It gives Gera users and AI agents a signed receipt, clear evidence rules, and a predictable claim path.

Start claimAm I covered?See pricingAgent manifest
In short: the Gera Action Warranty is a capped limited service guarantee — not insurance — on services booked through Gera platforms. If a booking is incomplete, a no-show, or substandard, you get a signed receipt, a 48-hour claim window, and a remedy of rebook, credit, or a capped refund (£100–£500 by claim type). Check your eligibility →

Receipt preview

Covered booking

CAPPED
Warranty cap
GB default 100 GBP
Claim window
48 hours
Receipt status
Signed and covered
Policy type
Limited guarantee
signature: hmac_sha256(action_receipt)
source: gera-home.booking.confirmed
resolution_order: rebook, credit, refund

Coverage rules

  1. 1Provider has an active Gera Services Passport
  2. 2Booking or action receives a signed receipt
  3. 3Evidence is reviewed inside the claim window
  4. 4Resolution prefers rebook or platform credit before refund

Check a receipt and start a claim

Enter your action receipt ID to confirm whether the booking is covered. To file a claim, open the receipt in your Gera account and tap “Raise a concern” within the claim window.

Common questions

What is the Gera Action Warranty?
A capped limited service guarantee that ships with eligible Gera bookings and AI-agent actions. If a booked service fails a published standard, you can open a structured claim and receive a defined remedy — rebook, platform credit, or a capped refund. It is a commercial service guarantee, not insurance.
Is the Gera Action Warranty insurance?
No. It is a contractual limited service guarantee backed by Gera as the platform. Gera Services Ltd is not regulated as an insurer. The warranty supplements your statutory consumer rights rather than replacing them.
How do I make a claim?
Log in to your Gera account, open the action receipt for the booking, and raise a concern within the claim window — usually 48 hours. Attach photos or evidence. Gera reviews evidence within 24 hours and contacts the provider before offering a resolution.
What does the warranty cover and how much can I claim?
Coverage spans home services, professional services, and digital services booked through Gera platforms. Caps range from £100 to £500 depending on the claim type. Providers must hold an active Gera Services Passport for a booking to be warranty-eligible.

Other Gera Systems products

GeraWitness

Human-in-the-loop safety layer for AI agents, with tamper-evident audit logs and optional agent-error insurance.

Gera Services Passport

Verified provider trust passport that AI agents can read before booking real-world services.

GeraHome

Book vetted tradespeople and home-service providers — the first marketplace where bookings carry an Action Warranty.

GeraClinic

Telemedicine and verified clinicians, with non-clinical follow-up bookings eligible for warranty cover.